VoiceMatrix
Agentic AI Contact Centre
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Platform

One contact centre built for teachers

Teachers360 brings calls, chats, tickets and the teacher directory together so every enquiry is answered and followed through.

Natural AI voice

Handles interruptions and silence, speaks English and Swahili, and always tells teachers they're talking to an AI.

Chat on every channel

WhatsApp, SMS, web chat, Messenger and email share one record per teacher and one routing model.

Smooth human handoff

The officer who picks up sees what the teacher asked, what was verified and what has already been done.

Teacher & school directory

Each teacher’s profile, school, tickets, tasks and call history in one place.

Live operational visibility

Queues, agents, waits and service levels with honest freshness — stale data is never shown as zero.

Tickets & tasks

Every query becomes a tracked ticket with an owner, priority, due date and follow-up tasks.

Supervisor & analytics

Numbers you can explain

Every metric has a published formula, population and timezone. See how quickly teachers get through, how many tickets are resolved and where follow-ups are overdue.

  • Live queue matrix with freshness
  • Queue360 and Agent360 drill-downs
  • Ticket and task follow-up tracking
  • Calls by school and county
Outcome distribution Illustrative

Donut chart. Human answered, 74, 79%. AI resolved, 8, 9%. Caller abandoned, 7, 7%. Other: Timeout / overflow, 3, 3%; Missed offers, 2, 2%

94Offered
  • Other categories (2)
    • Timeout / overflow3 · 3%
    • Missed offers2 · 2%
Deployment

Choose how you adopt it

Full Workspace
Agent Desktop, Supervisor, Teacher360, tickets and analytics for your team.
AI Gateway
AI voice and chat that answers teachers and hands over to your officers.
Dedicated deployment
A separate instance with its own database for organisations that need it.
Security controls in this build

Built-in, not bolted on

Server-enforced roles
Permissions checked on every read and action.
Organisation isolation
Data scoped per organisation at the database.
Audit trail
Sensitive actions recorded with actor and time.
No secrets in the browser
PBX and integration credentials stay server-side.

We list only controls implemented in the product. No certifications are claimed.

Teacher enquiries

Built around what teachers call about

Common teacher queries are grouped so each one reaches the right officer and is tracked to the end.

Payroll & deductions

Payslip, salary and deduction enquiries.

Transfers & postings

Transfer requests and posting updates.

Promotions & records

Promotion status and record updates.

School support

School details, contacts and general enquiries.

Examples of enquiry types.