Every teacher heard.
Every query resolved.
One contact centre for teachers. AI voice and chat answer common questions, then hand over to a person with the whole story — the teacher, their school, their ticket and every step already taken.
Donut chart. Voice, 540, 52%. WhatsApp, 310, 30%. Web chat, 120, 12%. Other: Email, 70, 7%
Other categories (1)
- Email70 · 7%
One contact centre built for teachers
Teachers360 brings calls, chats, tickets and the teacher directory together so every enquiry is answered and followed through.
Natural AI voice
Handles interruptions and silence, speaks English and Swahili, and always tells teachers they're talking to an AI.
Chat on every channel
WhatsApp, SMS, web chat, Messenger and email share one record per teacher and one routing model.
Smooth human handoff
The officer who picks up sees what the teacher asked, what was verified and what has already been done.
Teacher & school directory
Each teacher’s profile, school, tickets, tasks and call history in one place.
Live operational visibility
Queues, agents, waits and service levels with honest freshness — stale data is never shown as zero.
Tickets & tasks
Every query becomes a tracked ticket with an owner, priority, due date and follow-up tasks.
Three columns. Everything in reach.
Phone controls on the left, the conversation and handoff brief in the centre, the teacher’s profile and tickets on the right.
Transfer request TKT-55120 is awaiting approval. Teacher verified; asked to speak to an officer.
Illustrative preview with sample data.
No teacher repeats themselves
Every handoff is a durable record with an owner, so nothing is lost between the AI and your team.
- 1
AI answers
Greets, discloses it's an AI, identifies the teacher.
- 2
Verifies & acts
Checks the teacher's record and open tickets.
- 3
Packs context
Request, verification, actions and pending references saved first.
- 4
Hands off
One agent accepts; AI replies pause the moment a person owns it.
- 5
Agent completes
Continues the same ticket — no duplicates.
Numbers you can explain
Every metric has a published formula, population and timezone. See how quickly teachers get through, how many tickets are resolved and where follow-ups are overdue.
- Live queue matrix with freshness
- Queue360 and Agent360 drill-downs
- Ticket and task follow-up tracking
- Calls by school and county
Donut chart. Human answered, 74, 79%. AI resolved, 8, 9%. Caller abandoned, 7, 7%. Other: Timeout / overflow, 3, 3%; Missed offers, 2, 2%
Other categories (2)
- Timeout / overflow3 · 3%
- Missed offers2 · 2%
Teachers, schools and tickets in one place
Look up a teacher, see their school, open a ticket and assign follow-up tasks — all from the same desk that takes the call.
Connector status is shown honestly: planned, implemented, tested or production-verified. We don't claim universal compatibility.
Choose how you adopt it
Built-in, not bolted on
We list only controls implemented in the product. No certifications are claimed.
Built around what teachers call about
Common teacher queries are grouped so each one reaches the right officer and is tracked to the end.
Payroll & deductions
Payslip, salary and deduction enquiries.
Transfers & postings
Transfer requests and posting updates.
Promotions & records
Promotion status and record updates.
School support
School details, contacts and general enquiries.
Examples of enquiry types.
Questions, answered
No. VoiceMatrixSwitch® keeps all extensions, trunks, queues, IVRs and routing. VoiceMatrix handles AI, conversations, agent operations and reporting through a secured connector.
See Teachers360 in action
Tell us about your teacher support team. We'll walk through the desk, the teacher directory, tickets and reports.
The public voice demo needs a configured voice provider and test number. It's not live yet — request a demo and we'll run it with you.
Awaiting voice-provider configuration