Agent Desktop
Three columns. Everything in reach.
Phone controls on the left, the conversation and handoff brief in the centre, the teacher’s profile and tickets on the right.
Softphone
Mute
Hold
Keypad
Transfer
Consult
End
AI handoff brief
Transfer request TKT-55120 is awaiting approval. Teacher verified; asked to speak to an officer.
Teacher · My transfer request hasn't been updated
AI · I can see it's awaiting approval
Officer · I'll follow it up for you now
Internal note — not sent to teacher
M
Mercy K. · Teacher
Verified · Kisumu Girls High School
SubjectMathematics
CountyKisumu
Open tickets1
Next taskCallback 14:00
Open Teacher360
Illustrative preview with sample data.
Human handoff
No teacher repeats themselves
Every handoff is a durable record with an owner, so nothing is lost between the AI and your team.
- 1
AI answers
Greets, discloses it's an AI, identifies the teacher.
- 2
Verifies & acts
Checks the teacher's record and open tickets.
- 3
Packs context
Request, verification, actions and pending references saved first.
- 4
Hands off
One agent accepts; AI replies pause the moment a person owns it.
- 5
Agent completes
Continues the same ticket — no duplicates.